Help Desk Services
Overview
When you sign up for SyncCom's Virtual Help Desk you'll experience the benefit of live, U.S.-based technical support for your software and hardware products. Our certified frontline-support technicians are as customer-service friendly as they are knowledgeable about how to use industry-leading internal processes to troubleshoot your technical issues.
Resolving issues
We strive to handle all incoming calls with first contact resolution and 100% customer satisfaction. Each call received by our Help Desk is placed in a “queue” to be answered by an available technician who will then handle the issue to completion. Our goal is to answer all calls within 30 seconds. Help Desk services are available 24/7, with limited staffing after hours and on weekends.
Software and Services Covered by SyncCom's Help Desk
Software
- Desktop operating systems - Microsoft Windows 2000 and up, MAC OSX Lion
- Office suites - Microsoft Office 2000 and up
- Email clients - Microsoft Outlook 2000 and up
- Browsers - Internet Explorer 6 and up, Mozilla Firefox
- Third party/proprietary software
- All third party and proprietary software will be supported on a best effort basis.
Services
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Administrative tasks
- Software installations
- Virus/spyware removal
- File/folder restores
Key Benefits
The key benefits of SyncCom's Help Desk Services include:
- Freeing your internal resources to focus on core business and development projects
- Reducing operational costs
- Outsourcing help desk services, faster than building and staffing your own
- Eliminating the drain on your resources, staff or infrastructure